Frequently Asked

About Our Products

All of our garnishes are handcrafted in small batches in Auckland, New Zealand. A garnish item may be sold out in some cases, either due to high demand or the seasonality of fruits, which may not be available all year round.

Where fruit is in season and available, please allow 3-5 business days for us to meet production demands for items that are sold out.

We choose the best fresh fruit, sourced locally where possible with the help of our produce suppliers. We fully inspect every piece of fruit to make sure it meets our high standard. We need our dehydrated fruit to look and taste great!

Our lemons, limes, oranges and kiwifruit come in wheels whilst our pineapples come in half-moons. Occasionally larger fruit will come sliced (half wheels). 

Note: If a particular type of dehydrated citrus is required, please leave a note on checkout.

Yes! All of our dehydrated products are made with 100% whole fruit, without any additives, processed in sterilized and BPA-free equipment from rinsing to slicing to packaging. Our products have a wide range of uses, including flavouring hot and cold drinks, filling for cheese platters and grazing boards, healthy snacks, festive craft and cake decoration. 

If you want to go one step further, freeze them in your ice moulds or grind into a powder and add to salts or sugars and us for rimming glassware (ideal for Margaritas!).

This all depends on the sugar content of the fruit. When drying, fruit may become darker if the sugar content is high.  We always aim for our citrus wheels to be as light as possible while ensuring the fruit is fully dried for storage and transport.

Our dehydrated fruit will keep for at least 12 months if stored correctly. Store your dehydrated fruit in an airtight glass or plastic jar with a tight-fitting lid and keep them in a cool, dark cupboard. If you keep them in the packaging we send you, expect a 12-month safe storage time.

Dehydrated fruits made real
from earth, water, sun and soul

We handpick & handcraft small batch garnishes, to elevate your food & beverage experiences.

Currently, we only ship our products within New Zealand.

Orders $99 and above receive free delivery. Shipping for Orders less than that will be charged as follows:

  • Auckland $6.00            
  • North Island $9.00  
  • South Island $12.00   

We know you’ll be keen to get started with our garnishes so we do everything we can to get them to you as quickly as possible.

We generally ship next business day and shipment time will reflect your chosen rate at checkout: Standard (3-5 business days). Once your item is shipped, you will be provided with tracking information. If you need the item by a specific date, please contact us BEFORE placing an order and we will do our best to accommodate your request.

We will (nearly) always get orders out within 24-48hrs – the rest is up to couriers. Please keep an eye on the tracking number included in the email we send when your order has been shipped.

Orders placed outside office hours and weekends will be not processed until the next business day.

During busy times (e.g. Christmas), it is expected that deliveries will take longer due to extremely high volumes for couriers.

In the instance the recipient has provided incorrect or out-of-date details, Huka ice Ltd T/A Parched is not liable for incorrect or unclaimed delivery.

Please note: Delivery timelines are a guideline and subject to any unforeseen or unavoidable events beyond Huka Ice Ltd T/A Parched reasonable control. If we are aware of a delay, we will contact you.

Please contact us at if you have any further questions.

Due to the nature of our products, and for sanitation and safety purposes, we do not accept returns of consumable products. If you don’t like the product you received, please contact us right away and we’ll do our best  to make it right for you.

Please contact us at if you have any further questions.

About Orders, Shipping & Returns

Contact us

Get in touch with any questions or feedback by filling out the form below. We’ll get back to you asap.